Refund policy

BintBoo Return & Refund Policy

We want you to feel confident shopping with BintBoo. If something isn’t quite right, eligible items may be returned within 14 days of delivery.

Returns

To be eligible for a return, your item must be:

Unworn, unused, and unwashed

In its original condition

Free from stains, odors, makeup, deodorant marks, pet hair, or other signs of wear

Returned with any original tags and packaging included

Items that do not meet these requirements may be refused.

To request a return, please contact us at ShopBintBoo@gmail.com within 14 days of delivery and include your order number and the item(s) you would like to return.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges, if applicable, are non-refundable.

BintBoo is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Shipping charges are not refundable except where required by law or when the return resulted from an error by BintBoo.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at ShopBintBoo@gmail.com

Please include your order number and clear photos showing the issue so we can review it and make it right.

Non-Returnable Items

For health, hygiene, and inventory reasons, we cannot accept returns on:

Items that have been worn, washed, or used

Items with removed tags or damaged original packaging

Undergarments or other intimate apparel

Gift cards

Items marked Final Sale

Clearance items specifically identified as non-returnable

Exchanges

We do not currently offer direct exchanges.

If you need a different size or color, please contact us. If your original item qualifies for a return, you may return it according to this policy and place a new order for the item you prefer.

Order Cancellations

We begin processing orders quickly. If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.

Shipping Issues

Please make sure your shipping information is correct before completing your purchase.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

For orders that are delayed, lost in transit, or not delivered, please contact us so we can investigate the shipment and provide any remedy required under applicable law.

Questions?

We’re here to help.

For questions regarding your order or this policy, contact:

BintBoo Customer Support

ShopBintBoo@gmail.com

Last updated: August 9, 2026